Last Updated: September 2026
Valley Self Storage & Warehousing Ltd. (“Valley Self Storage,” “we,” “us,” or “our”) is committed to protecting the privacy and security of the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information in connection with our self-storage services, customer accounts, payments, website, facility access, and communications.
We manage personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (“PIPEDA”).
1. Personal Information We Collect
Personal information is information about an identifiable individual. Depending on your relationship with Valley Self Storage, we may collect information such as:
• name, address, telephone number, and email address;
• date of birth or other information reasonably required to verify identity;
• emergency contact information; • storage unit, rental agreement, and customer account information;
• payment, billing, and transaction information; • facility and storage unit access information;
• communications and correspondence with us; • information relating to incidents, damage, security concerns, or other matters involving the facility or a rented storage unit;
• information submitted through our website, forms, email, telephone, or other communications;
• video surveillance information, where security cameras are in use; and
• technical information associated with use of our website, such as IP address, browser or device information, and website usage information, where collected. We seek to collect only the personal information reasonably necessary for the purposes identified at or before the time of collection.
2. How We Use Personal Information
We may collect and use personal information for purposes reasonably connected with our self-storage operations, including to:
• respond to storage inquiries and communicate with prospective and current customers;
• establish and administer storage rental agreements and customer accounts;
• process rental fees and other authorized payments;
• administer recurring payments where authorized;
• manage facility and storage unit access;
• send account notices, payment reminders, confirmations, and other service-related communications;
• maintain customer, rental, payment, and transaction records;
• respond to questions, requests, complaints, or emergencies;
• protect the safety and security of our customers, employees, facility, property, and operations;
• investigate suspected fraud, property damage, unauthorized access, breaches of rental terms, or unlawful activity;
• administer legal, regulatory, insurance, accounting, or financial obligations; and
• operate, maintain, and improve our website and services. We will not use personal information for purposes materially different from those for which it was collected without obtaining additional consent, unless otherwise permitted or required by law
3. Consent
Valley Self Storage obtains consent for the collection, use, and disclosure of personal information where required by law.
The appropriate form of consent may depend on the nature and sensitivity of the information and the circumstances in which it is collected. Consent may be provided through a rental agreement, online form, payment authorization, electronic communication, or other appropriate means.
You may withdraw consent to certain uses of your personal information, subject to legal, contractual, and operational restrictions. Withdrawal of consent may affect our ability to provide certain services or maintain a storage rental account.
4. Payments and Third-Party Service Providers
Valley Self Storage may use third-party service providers to support services such as payment processing, customer account management, website hosting, communications, security, and other business operations.
Where electronic payments are processed through a third-party payment provider, payment information may be provided directly to or processed by that provider. Third-party providers may handle information according to their own privacy and security practices.
We limit the personal information provided to service providers to what is reasonably necessary for the services they perform.
5. Disclosure of Personal Information
Valley Self Storage does not sell or rent personal information. We may disclose personal information where reasonably necessary to:
• financial institutions and payment-processing providers;
• technology, website, software, hosting, security, and other operational service providers;
• contractors or service providers where information is necessary to perform requested work;
• insurers, accountants, legal advisers, and other professional advisers;
• collection agencies or other service providers where reasonably necessary to address outstanding accounts and permitted by law;
• government authorities, courts, tribunals, law enforcement agencies, or regulatory bodies where required or permitted by law; or
• another organization in connection with a proposed or completed business transaction, where permitted by applicable law. Third-party service providers are expected to handle personal information appropriately and only for authorized purposes.
6. Website and Electronic Information
When you visit our website, certain technical information may be collected automatically through the website or services used to operate it. This may include IP address, browser type, device information, pages visited, referring pages, and general website interaction information.
Our website may use cookies or similar technologies to support website functionality, security, performance, and analytics.
Our website may also integrate third-party services for functions such as storage availability, customer accounts, online payments, or communications. Third-party services may process information according to their own privacy practices.
7. Facility Access and Video Surveillance
Valley Self Storage may collect information relating to access to the storage facility or individual storage units where reasonably necessary for operational and security purposes.
This may include access credentials, access records, unit information, and records concerning security incidents.
Where video surveillance is used, recordings may be collected for purposes such as protecting customers and property, maintaining facility security, investigating incidents or unauthorized access, enforcing rental terms, and meeting legal requirements.
Access and surveillance information will only be used or disclosed for legitimate business, security, legal, or investigative purposes.
8. Safeguarding Personal Information
Valley Self Storage uses reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the personal information in our possession. These measures may include:
• restricting access to personal information to individuals who require it for legitimate business purposes;
• password protection and access controls;
• appropriate electronic and physical storage practices;
• secure disposal or deletion practices; and
• organizational procedures concerning the handling of personal information.
While we take reasonable measures to protect personal information, no electronic transmission or storage system can be guaranteed to be completely secure.
9. Retention of Personal Information
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy applicable legal, accounting, operational, contractual, and recordkeeping requirements.
Customer, rental, payment, transaction, access, and security records may be retained following the end of a storage rental where reasonably required for these purposes.
When personal information is no longer required, we take reasonable steps to securely destroy, delete, or anonymize it.
10. Accuracy, Access and Correction
We take reasonable steps to keep personal information accurate and up to date where necessary for the purposes for which it is used. Subject to exceptions permitted by law, individuals may request:
• access to personal information Valley Self Storage holds about them;
• information about how their personal information has been used or disclosed; or
• correction of inaccurate or incomplete personal information.
We may need to verify your identity before responding to an access or correction request.
11. Privacy Breaches
If Valley Self Storage becomes aware of unauthorized access to, use, or disclosure of personal information, we will assess the circumstances and take appropriate steps to contain and address the incident.
Where required by applicable privacy legislation, we will notify affected individuals and report the breach to the appropriate privacy authority.
12. Children's Personal Information
Our website and self-storage services are not directed toward children, and storage rental agreements are intended to be entered into by individuals legally capable of entering into the agreement.
We do not knowingly collect personal information from children except where reasonably necessary and permitted by law.
13. Changes to This Privacy Policy
Valley Self Storage may update this Privacy Policy from time to time to reflect changes to our practices, services, technology, or legal requirements.
The current version will be posted on our website with the date of the most recent update.
14. Contact Us
Questions, concerns, access requests, correction requests, or complaints regarding Valley Self Storage's handling of personal information may be directed to:
Privacy Officer Valley Self Storage & Warehousing Ltd.
1297 Ridge Road Wolfville Ridge, Nova Scotia
B4P 2R1
Email: valleyselfstoragens@gmail.com
Telephone: (902) 300-6366
If a privacy concern cannot be resolved directly with Valley Self Storage, individuals may also have the right to contact the Office of the Privacy Commissioner of Canada.